FAQs

FAQ'S

We understand that when you shop for pre-owned gently-used children’s books, there may be queries that you may have.

If you are looking for answers, we are here to help. Let’s get stared with frequently asked questions. If you cannot see your question below, please reach out to us and drop us a line at contact@thechildrensbookbin.com

Most of the books are pre-owned (gently-used children’s books), unless specifically categorised as ‘New’

Please check all folders including your SPAM folder. If you are still unable to find the receipt please send us an email at contact@thechildrensbookbin.com

– We provide free shipping within India on orders of INR 1000 and above.

– For orders of less than INR 1000, flat delivery charge of INR 50 will be applicable.

We ship through India Post via registered parcel.  Once your order has been dispatched, you will receive an email notification to your registered email address. You will be provided with a delivery tracking number to enable you to track your order.

Currently we accept Credit Cards, Debit Cards, Wallets, UPI and NEFT

We aim towards complete customer satisfaction. Our books are pre-used hence might show slight wear and tear. They are quality checked before sale. However in an unfortunate event of damage during transit we might offer an exchange / replacement.  Please read our exchange policy here.

Unfortunately, at present, we do not provide a COD option.

Orders that you place for pre-owned children’s books are usually dispatched within 2 working days of receipt of payment. Standard delivery can take anything between 5 to 7 working days. 

We strive to provide hassle-free shopping. However, if you would like to cancel your order before it has been dispatched by us, you can do so. Orders are usually dispatched within 2 working days of receipt of payment. We do not have a refund policy If the books have already been dispatched.

Usually pre-owned and gently-used children’s books come in single copies from our suppliers. Occasionally, we get multiple copies of a title and you are welcome to order these online if ‘they be available.

We currently do not stock children’s books by Indian publishers but may include them in future. You may want to subscribe to updates on our website to stay in the know.

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